The AIG Companies’ specialized claims services manage a broad spectrum of casualty exposures and are segmented by specialty to ensure claims are handled by claims professionals most experienced with any given loss and product type. Once a claim is reported, our approach brings to bear high quality investigative, legal and engineering expertise early in the claims process when it can have the greatest benefit for the client.

Claims in litigation benefit from some of the nation’s top legal defense firms and  forensic and evidence experts, and claims that require field investigations are referred to a premier team of investigators who undertake a rigorous and methodological approach to protect our policyholders’ assets.

We have dedicated customer-focused teams for transportation/fleet, entertainment, retail, products liability, commercial auto, construction, energy and many other industries facing particularly complex and unique risks. We have also positioned catastrophe teams to respond expeditiously to incidents nationwide and an expansive network of nurse consultants to conduct field-based case management.

To report a claim please contact us:
Primary Claims Casualty Eastern Zone:
Tel: 877-399-6442
Fax: 866-797-1077
e-mail:  atlpcnewloss@aig.com
mail: find a mailing address list for your state

Primary Claims  Casualty Western Zone:
Tel: 877-399-6442
Fax: 866-854-4926
e-mail:  westernpcnewloss@aig.com
mail: find a mailing address list for your state

To check the status of an existing claim please contact us:
Primary Claims Eastern Zone: 866-642-5246
Primary Claims Western Zone: 877-802-5246