Accident and Health
- Children’s Camp Insurance for Small Businesses
- Day Care Center/Nursery School Insurance for Small Businesses
- Hotel Guest Accident Insurance for Small Businesses
- International Travel Insurance for Small Organizations
- Special Risk Insurance for Small Businesses
- Volunteer Accident Insurance for Small Businesses
- Contact List for Brokers (.pdf)
- Email: aigsb@aig.com
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Phone: 877-TOSERVE
(877) 867-3783
Assuring a safe and pleasant stay for each guest is the aim of every hotel and resort. But accidents can happen anytime, anywhere, even at the very best accommodations. Hotel Guest Accident Insurance delivers cost-effective coverage to help hotels and their guests ease the financial burden of an accidental injury or death and may generate goodwill among guests by providing valuable benefits.
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Pays claims under an accident medical program, which means these claims will not affect a hotel’s other general insurance policies
- Automatically covers registered guests for losses related to covered accidents that occur on hotel premises
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May include coverage for the guest’s spouse, dependent children or people declared at check-in as staying
at least one night
- Pays cash benefits directly to hotel guests or their families in addition to any other insurance
- Provides money that can be spent for unreimbursed medical expenses, rehabilitation, ongoing bills or any other purpose
- Key Program Attributes include Accidental Death benefit, Accidental Dismemberment benefit, including benefits for loss of hands or feet and for loss of sight, hearing or speech, paralysis benefit, exposure and disappearance benefit and AIG Travel Assist®
The goal of A&H Claims is the skillful evaluation and swift resolution of every claim. To make sure this commitment is met, we employ teams of specialists in accident and health claims, and we assign dedicated specialists to cases with complex needs. The people at A&H Claims embody our standards for service excellence. Our claims specialist unit is staffed with seasoned supervisors and examiners cross-trained in all facets of claims processing. These knowledgeable professionals have the expertise to provide the right solutions and the authority to implement them. What’s more, our people are warm, patient and particularly sensitive to difficult situations. We also provide specialized claims support exclusively for the needs of our agents, brokers and consultants.
We understand that our clients view their interaction with our team as the touchstone of the claims process. A&H’s Call Center is managed to ensure that the performance of our staff and our technological support results in an outstanding level of customer service for each of our clients.
Our Call Center operations are designed with the latest technology to optimize communications with our customers. Our sophisticated call management system is fully automated to minimize call transfers and hold times and provide every caller with exceptional service. And we are continually assessing Call Center volume, hold times and peak periods so that we are always staffed and ready to provide outstanding customer service.
You can reach the Domestic A&H Claims Department at 1-800-551-0824. Our business hours are from 8:30 a.m. to 5 p.m. eastern time. After hours, customers may leave messages. We guarantee a return call within 24 hours.