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Claims information for brokers

AIG helps clients reduce and manage risks through the use of global claims data, fraud trend analysis, market leading insights, and a dedicated professional network of specialist adjusters. 

A proactive partnership with the customer is key to resolving claims quickly, understanding potential risks, and learning ways to avoid a loss. 

 

AIG Claims Capabilities Across Business Lines

Casualty

Dedicated Casualty claims professionals partner closely with underwriting staff, ensuring consistent claims service and greater proficiency in the management of losses to help keep the client’s company safe and strong.

Financial Lines

With an established track record of writing Financial Lines risks for 40 years and one of the largest and most varied claims portfolios in the industry, our clients can be confident when a claim arises.

Lexington

Lexington Insurance is the leading U.S. based surplus lines insurer, providing Property, Casualty, Healthcare, Construction, and Programs solutions for a broad range of insurers from small to middle-market companies, industry segments, and commercial entities.

Property

Through advanced data and analytics, innovative technology, and a keen focus on helping our clients maintain business continuity, AIG’s Property Claims Promise has been an industry standard when it comes to handling some of the largest, most complex property claims.

The AIG Advantage

1,200+ Dedicated North America Claims Professionals

AIG invests in dedicated claims engagement experts, focused on supporting clients and their complex claims.

$9.3b in North America Claims Paid in 2023

No matter the type of claim or complexity, our experts resolve claims as quickly and efficiently as possible.

Operating in 45+ Countries/Jurisdictions with 150+ Claims Offices

AIG’s claims platform supports clients around the world.

  • Embeds claims engagement teams throughout the account lifecycle who partner with clients and brokers to support AIG underwriting and lead the overall claims process in response to client needs

  • Proactively approaches each claim as a significant client event requiring timely communication and collaboration leading to effective resolutions aligned with the client’s financial, reputational, and business continuity priorities

  • Utilizes AIG’s IntelliRisk® RMIS system to help our clients manage their total cost of risk through data-driven analytics that deliver risk management insights and strategies

AIG Claims Specialists

Conor Murray

Conor Murray

North America Chief Claims Officer

Ross Goldstein

Head of Casualty Claims

Dean Owens headshot

Dean Owens

Head of Property Claims

Rita Perez

Head of Financial Lines Claims

Craig Rosen

Head of Technical Claims 

Eric Burtis

Head of Oversight Claims 

Becky Cameron headshot

Becky Cameron

Head of Claims, Canada & North America Accident & Health

Brian Brown headshot

Brian Brown

Head of Claims Account Relationship Management

Downloadable Materials

Download PDF [137.0 KB]

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aig-claims-highlight-sheet.pdf
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Claims Highlight Sheet

The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the  terms, conditions and exclusions of each individual policy.  Anyone interested in the above product(s) should request a copy of the standard form of policy for a description of  the scope and limitations of coverage.

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