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Warranty and Service Programs

With 30+ years of experience in warranty programs, AIG creates solutions that align with brand and mission to generate greater customer loyalty.

Why choose AIG Warranty?

AIG Warranty is a premier services provider for the world’s largest and most respected brands. We help businesses provide their customers with reliable protection and support for their purchases, with products that span everything from warranty administration and customer service support to claims process and service contract underwriting.

For 30+ years, our warranty and insurance professionals have provided innovative solutions for consumer product manufacturers—including loyalty programs that add new revenue streams.

Our extensive and comprehensive network of service providers provides in-home, depot, or advanced-exchange product repair or replacement service for major appliances, HVAC, consumer electronics, mobile devices, whole home, jewelry, furniture, and more. We leverage operations in 120+ countries for multinational warranty solutions with dedicated account management and operational teams. 

The AIG Advantage

Our experienced team of claims specialists handle 1.4 million U.S. claims annually. Through our cloud-based CRM solution and service management platform, we give clients and their customers an exceptional claims and servicing experience, unmatched in our industry.

Advantages in Action

Challenge

A multinational manufacturer had 20 separate extended warranty programs in 20 countries with different providers that were adversely affecting their brand image because of inconsistent service and cumbersome management.

Solution

AIG implemented its “Global Unity” platform that provided one unified program, including account management, underwriting, billing and collections and reporting globally.

AIG Benefit

Since inception, AIG’s global platform has helped the manufacturer’s program grow five times larger with superior customer service due to streamlined global account management and expertise.

AIG Warranty Solutions

We can help grow your business through price optimization, training, new and improved distribution channels, and innovative product offerings. 

Our warranty programs include extended service plans, mobile insurance, and protection plans for retailers and manufacturers with 24/7 U.S.-based customer service.

Brokers: Meet Your AIG Team

View contact information for AIG’s national product and distribution teams.

Downloadable Materials

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Warranty & Service Program Highlight Sheet

The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy of the standard form of policy for a description of the scope and limitations of coverage.