A discussion with Lexington’s Debbie Jordan

For Debbie Jordan, growing AIG’s insurance business means deepening relationships with brokers and underwriting insurance policies that help drive profitable growth.

As the East Central Zonal Leader for Lexington Healthcare, Debbie leads a team of underwriters who set terms for policies covering medical professional liability risks at hospitals and other healthcare facilities. Debbie and her team cover the New York, Atlanta, Houston, and Dallas regional markets, and works with both retail and wholesale brokers to help their clients ensure there is appropriate coverage for claims related to medical professional liability.

Debbie’s role recently expanded to cover more markets, and she’s helping drive strategies to position Lexington as the market of choice for brokers looking for insurance solutions tailored to meet their clients’ specific needs.

“When you can solve a problem for a wholesaler or a retailer on an account that’s difficult for them, that makes you valuable,” says Debbie, who started her career at AIG 24 years ago as a middle market specialist at Lexington. “They will keep coming back to you.”

A problem solver for brokers and their clients

For example, Debbie and her team use insights drawn from claims and other data to help analyze the historical performance and risks of healthcare organizations. Doing so allows Lexington Healthcare to provide individual coverage for clients at a sustainable profit for Lexington.

“Healthcare facilities face complex risks,” says Debbie, adding that many involve risks that traditional insurance carriers either can’t or won’t cover. Lexington is positioned to fill this gap, given its surplus lines underwriting capabilities that provide wholesalers, retailers, and their clients with solutions for their risks and flexibility for coverage terms and rates.

Debbie says Lexington’s four-plus decades of expertise in medical professional liability is a key differentiator in the market: “That’s an enormous differentiator to our distribution partners because they’re looking for a carrier with staying power.”

An agile and inclusive leader

In her career at AIG, Debbie has taken on different roles in Distribution and Underwriting. Underwriting has been one of the most natural fits in Debbie’s career journey. She has underwritten policies for a range of business lines, including All Casualty Lines and Inland Marine.

“When I first joined AIG, one of the great things I was told was that you can change your career within this organization without having to go anywhere,” Debbie says. “The breadth of our products is vast and what we do is so diverse.”

Now specializing in medical professional liability insurance, Debbie helps clients with queries about terms of coverage, limits, and pricing. Their needs are continually changing, and Debbie says her willingness to be agile and her ability to adapt to different projects and environments has helped her take on bigger roles at AIG.

“The only constant is change,” Debbie says.

Debbie also values the diversity of her team’s perspectives. She adds that being an inclusive leader has come naturally for her – it’s an asset that has helped her recognize and promote the talents and capabilities of individuals she has managed.

“I am pleased and proud of AIG’s commitments to diversity, equity and inclusion,” Debbie says. “Although we all recognize that there is more work to be done, it’s refreshing to see the level of commitment and focus AIG is giving to these principles.”